Google Nest thermostats with ‘w5’ WiFi error will be replaced

Recently the Google Nest Thermostats user has been facing the “w5 error” while remotely connecting their device to the WiFi connection. Many users have reported the same issue, and Google has finally acknowledged it. In a statement, Google said that the issue is known, and the problem is with the thermostats WiFi chip. The company has now guaranteed their users that they will replace the device if the issue is not resolved through troubleshooting.

The issue has been persistent with the users since November 2019, where the users were immediately getting the w5 error whole, establishing a remote connection. Many users also tried to troubleshoot the issue with Google support, where the device was reset to factory settings.

However, the device was still unable to connect to any WiFi Network. As per the users, the issue started for many of them after updating the device. As per them, the device stopped working properly after updates were installed. While most customers are claiming similar reasons, many say that the WiFi chip installed in the device is fried, due to which they are facing the issue.

Google clarified that the issue will not hamper the device’s operation and will continue to control the home heating and cooling system. However, the issue will be a problem for those who used to control the system using their smartphone, that required remote connectivity. 

A very small number of Nest thermostat users are experiencing a known issue with the WiFi chip that causes remote connectivity issues. It does not affect the thermostat’s ability to control the customer’s heating and cooling system in the home but impacts the user’s ability to manage the thermostat remotely. If a user sees this error and can’t be resolved through troubleshooting, they are prompted to contact customer support for assistance and be issued a replacement device.

Google’s statement
SourceEngadget

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